faq
FREQUENTLY ASKED QUESTIONS
- Order processing:
- Pre-sale Questions:
- Trouble Shooting:
How to return a product?
We offer a 100% satisfaction guarantee. In case you are not completely satisfied with your order, you can simply return all used and unused products for a full refund or exchange. Please refer to our Return Policy for more information.
What is your shipping policy?
We offer free shipping on orders over $50. Please refer to our Shipping Policy for more information.
Why you do not offer free shipping on all orders?
We offer free shipping on orders over $50. For orders less than $50, we charge $3.99 (USPS First Class Mail) or $5.99 (Priority Mail). By charging a reasonable amount on shipping, we can give you better overall cost than those retailers who offer free shipping on all orders. Here are the secrets that they are unwilling to let you know. Say, a customer has a Canon BJC6000/BJC6500/S750 etc, he needs BCI-3eBK, BCI-3eC, BCI-3eM, BCI-3eY,BCI-3ePBK, BCI-3ePC, BCI-3ePM inkjet cartridges.
| Canon BCI-3 | Buy 1 on Each | Buy 3 on Each | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| You Save | $17.01 | $62.57 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You Save | 59.9 % | 84.9 % |
So what does "Free shipping on all orders" mean? ------ Shipping charge is hidden and it is added to each item you added to your shopping cart.
How can I modify ( cancel ) an order?
If you would like to cancel an order, modify an existing order, shipping address, payment method, or for any other reason, please contact us at sales@1800savemart.com. When we receive your request, we will do everything possible to modify the order before it is sent to the warehouse for shipping purposes. Please be advised that all orders will be shipped within 24 hours and we cannot modify your order after it has been shipped, but you can return your order after you receive it by contacting sales@1800savemart.com and getting a RMA.
What method of payment do you accept?
We accept Visa, MasterCard, American Express, Discover card, Money Orders and Personal Checks. For your security, your billing name and address must match that of the credit card used for payment. For other addresses than that of the credit card billing, extra verification may be needed. A sales representative may contact you for confirmation. We reserve the right to cancel any order that does not match these criteria. Orders may be made via our website, by email sales@1800savemart.com or by fax at 1-408-241-8797.
Do you charge sales tax?
8.25% Sales tax will be charged to all orders shipped to addresses in the state of California. No sales tax on orders outside of California.
Do you have bulk order discount?
We offer 10-20% off on bulk orders. Please refer to Bulk Order section for more information.
Is my shopping secure?
You never have to worry about your credit card security when you shop at 1800SaveMart. Please refer to our Security Guarantee section for more information.
Would the use of compatible cartridge or refill ink void my printer's warranty?
Absolutely NO! Federal Trade Commission - Magnusson-Moss Warranty Improvement Act (Subparagraph C, section 101) specifically states:
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:
1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2. The Commission finds that such a waiver is in the public interest.
For more information on the act, you can contact the Federal Trade Commission at 202-326-3128.
What are compatible cartridges?
Compatible cartridges are manufactured by the third parties and are fully compatible with OEM (Original Equipment Manufacturer). All our products are fully compatible with OEM standards. Our products are manufactured under either ISO 9001 or ISO 14001 to meet or exceed the original specifications and performance standards. Each product is fully tested. Compatible cartridges are also refillable afterwards.
What are refill kits?
All cartridges, compatible cartridges and OEM cartridges are refillable. A cartridge may be refilled many times (usually 7 to 10 times). Refilling is a simple process of injecting the ink from the bottles into your existing cartridges using the syringe. All our refill kits usually contain 2 to 3 bottles of inks, which refills 3 to 7 times, and a set of tools and instructions. Please do not let the cartridge run out of ink before refilling. If the printer cartridge is left empty for more than 2 weeks then the printhead can be clogged.
My Cartridge does not work
Please make sure the protective plastic cover is removed from the print head. In case your cartridge was damaged during the shipping process, please contact our Customer Service Department for a replacement or a refund.
My Cartridge is leaking
If you have received a cartridge that is leaking, it is probably due to the mishandling by the shipping company. Please do NOT insert it into your printer. Please contact our Customer Service Department for a replacement or a refund.
Other Questions
Please feel free to email us at
CustomerService@1800savemart.com
or sales@1800savemart.com at anytime with any
questions or comments.
